"AI Is Just Another Phase… Right?" 5 Myths About AI for NetOps
I recently went through a detailed discussion around AI in network operations, specifically focused on the skepticism many engineers have seen before with previous technology waves. Some practical observations: • Most networks already generate large volumes of telemetry, logs, and tickets, but correlation remains manual • Troubleshooting often requires switching between multiple vendor tools and systems • AI becomes useful when it can read across telemetry, configurations, and tickets in one workflow • Vendor-specific AI tools are limited to their own ecosystems • A platform approach allows teams to build workflows tailored to their environment One misconception addressed was that AI is just another layer on top of existing tools. In practice, its value comes from connecting data across silos and providing answers that engineers can act on. Another key point was around build versus buy. Building everything internally provides control but creates long-term maintenance overhead. Usin...